Maroochy Surf Club Gaming Room Loyalty Program Terms and Conditions
1. Eligibility
· Membership in the Maroochy Surf Club Gaming Room Loyalty Program (“Surfside Rewards”) is open to all patrons aged 18 years and over who have a valid membership card issued by Maroochy Surf Club.
· By enrolling in the Program, members agree to abide by these Terms and Conditions.
2. Earning Points
· Members earn points by playing gaming machines or winning at our kiosk within the club premises.
· Points are accumulated on the member’s account linked to their membership card.
· Points can only be earned by the member to whom the card is issued. The sharing or transferring of points between members is strictly prohibited.
3. Redeeming Points
· Points can be redeemed for cash in multiples of $5. The minimum redemption amount is $5.
· Alternatively, points can be used to purchase food and beverages at the bar within the club.
· Points have no cash value until they are redeemed, and are non-transferable.
4. Membership Card
· Members receive discounts on food and beverages by swiping their membership card at the point of purchase. The discount is determined by the member’s loyalty level.
· The membership card must be presented at the time of play or purchase to earn points, redeem points, and receive discounts.
· The card remains the property of Maroochy Surf Club and must be returned upon request.
· Members are responsible for safeguarding their membership card. Maroochy Surf Club is not liable for any lost, stolen, or damaged cards.
5. Lost, Stolen, or Damaged Cards
· Members must report a lost, stolen, or damaged card to Maroochy Surf Club immediately.
· A replacement card can be issued at the discretion of the club. However, any points lost due to the loss or theft of a card will not be refunded.
· Members must provide valid identification when requesting a replacement card.
6. Keeping Your Details Updated
· It is the member’s responsibility to ensure that their contact details, including name, address, and phone number, are kept up to date.
· Any changes to personal details must be reported to Maroochy Surf Club promptly.
· The club is not responsible for any consequences arising from the member’s failure to update their details.
7. Expiration and Inactivity
· Points must be redeemed within 12 months from the date they are earned. Points not redeemed within this period will automatically expire.
· If a member’s account remains inactive (no points earned or redeemed) for a period of 12 months, the account may be closed, and any remaining points forfeited.
8. Program Changes and Termination
· Maroochy Surf Club reserves the right to modify or terminate the Program at any time without prior notice.
· Any changes to the Program, including these Terms and Conditions, will be communicated to members through the club’s official channels.
· Members will have no claim for compensation or damages in the event of any changes or termination of the Program.
9. General Conditions
· Participation in the Program is subject to all relevant laws and regulations.
· Maroochy Surf Club reserves the right to disqualify any member who breaches these Terms and Conditions or engages in any fraudulent or unlawful activity.
· These Terms and Conditions are governed by the laws and regulations of the Office of Liquor and Gaming Regulation (OLGR) in the state of Queensland.